God Bless America and Charges That Avoid Intent

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By Dan Gephart, May 15, 2019

The Phillies were hitting the stuffing out of the ball, the Sixers were engaged in a physical playoff series with the Brooklyn Nets, and the Eagles were preparing for the NFL Draft. So when I turned on a Philadelphia sports radio station last month, I was shocked to hear fans talking about, um … Kate Smith.

The Songbird of the South was once a good luck charm for the Philadelphia Flyers hockey team. When Kate Smith sang “God Bless America” before games, the Flyers more likely than not won, especially during their back-to-back Stanley Cup seasons in the mid-1970s. Her final public performance was actually before a Flyers game — Game 2 of the 1985 Stanley Cup finals to be exact. Smith was so beloved that the Flyers organization built a statue of her outside their arena.

Kate Smith’s iconic mid-song figure was a fixture in South Philly for years, until the Flyers suddenly covered the statue last month. Days later, it was gone. The organization had “discovered” the racist lyrics to other tunes in the singer’s canon, songs like “Pickaninny Heaven” and the 1931 hit “That’s Why the Darkies Were Born.”  (It was actually the New York Yankees who first cut their connection to the deceased singer a day before the Flyers, announcing they would no longer play Smith’s version of “God Bless America” during the seventh inning stretch.)

Irate sports fans were shocked, and they called into sports radio stations en masse to share their displeasure with the Flyers’ decision. There were several arguments against removal of the Smith statue, but the one that took sway over most Smith supporters was that “Why the Darkies Were Born” wasn’t racist, but satirical. In other words, they argued, we didn’t understand Smith’s intent when she sang that song; she was making fun of racism.

Personally, I applauded the difficult decisions made by the Yankees and the Flyers. That said, there was something about the sports radio argument that struck a nerve. A decade-plus of hearing experts like William Wiley, Deborah Hopkins, and Barbara Haga teach disciplinary charges will make you wince when you hear an argument about intent.

If you’ve attended any FELTG training, whether as a federal HR professional, attorney, or supervisor, you know that it’s awfully hard to prove intent. Your decision to remove, suspend, or demote an employee could be the right one. However, using an intent-driven charge will unravel your case faster than Anthony Scaramucci’s tenure as White House Director of Communications.

The MSPB, in Boo v. Department of Homeland Security, made it clear: Whether intent has been proven must be resolved by considering the totality of the circumstances, including the appellant’s plausible explanation, if there is one. Basically, if the employee has a decent excuse, your charge is sunk.

Here are a few charges to avoid with case examples:

Falsification: The MSPB found that the Richard Leatherbury, an assistant operations manager, improperly submitted a claim for past overtime based entirely on an estimate, and that improperly indicated that the claim was based on a precise calculation of actual time worked. The board upheld the agency’s removal.

However, the Federal Circuit found that the employee’s good faith explanation in filing the travel expenses was disregarded. Areasonable good faith belief in the truth of a statement precludes a finding that the employee acted with deceptive intent. Leatherbury v. Army, 524 F.3d 1293 (Fed. Cir. 2008).

Insubordination: The agency claimed that registered nurse Irene Yetman’s failure to complete her work was evidence of insubordination. The administrative judge rejected these charges. Yetman’s intent was not to disobey orders. The orders were so onerous, she didn’t have time to complete them all. Yetman v. Department of the Army, 88 FMSR 5138 (MSPB 1988).

Theft: Cathryn Nazelrod, a correctional institute employee, admitted that she took $10 from an inmate’s envelope to buy herself lunch. Nazelrod put the $10 back into the inmate’s envelope the very next day. When the agency found out, it demoted Nazelrod on the charge of theft. Noting that the one of the elements of criminal theft was an intent to permanently deprive the owner of possession or use of the property, the MSPB concluded that the agency failed to prove the requisite intent because she returned the money. On appeal, the Federal Circuit agreed. King v. Nazelrod, 43 F.3d 663, 665-67 (Fed. Cir. 1994).

Taking a page out of the best-selling Eat This, Not That book, I share with you Charge This, Not That.

  • Charge Lack of Candor, not Falsification
  • Charge Failure to Follow Orders, not Insubordination
  • Charge Unauthorized Removal, not Theft

While I understand the Flyers’ decision to remove a statue of an artist whose successful career included racist songs, and I have made that case in the court of public opinion, I would not want to argue it before the MSPB. Gephart@FELTG.com

And Now a Word From … Mika Cross

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By Dan Gephart, April 16, 2019

Spurred on by the executive orders issued last year by President Trump, Health and Human Services resumed a once-stalled collective bargaining process with the National Treasury Employees Union. Those negotiations reached an impasse that resulted earlier this month in a Federal Service Impasses Panel ruling that could lead to HHS significantly rolling back its telework program, as well as policies on official time, office space, and leave.

For Labor Relations practitioners, this FSIP decision is a reminder of the power last May’s EOs has given them in the collective bargaining process. (Be sure to catch former FSIP Executive Director Joe Schimansky’s Significant Cases and Developments at the FLRA webinar on June 18).

For federal work/life experts, the FSIP’s decision created concern, but for a different reason. One of those alarmed work/life experts is Mika J. Cross, Federal Workplace Expert and VP of Employer Engagement and Strategic Initiatives at FlexJobs. Cross is worried not only about the impact of FSIP’s ruling on the nearly 20 percent of HHS employees who currently telework, but also on the government’s overall ability to recruit qualified young employees.

“Coming from a long career in public service, I know how very hard it is to even be able to attract the right candidates for open vacancies in government, let alone fill them in a timely and efficient manner,” Cross said. “The government at large already has a branding issue and coming off the heels of the latest shutdown, that’s not going to make the nation’s largest employer look any more appealing as a best place to work, especially for those younger workers getting ready to graduate this spring who are looking for the first step in their career.

“A cart blanche approach to restricting flexibility also restricts empowering first line managers and supervisors from making the best decisions for their workers,” Cross continued. “And studies show, year after year, the impact that work flexibility and remote work can have on productivity and performance. At this point, a move like this is laughable.”

If you’ve worked in the Federal government for even a little while, you know Mika Cross. The U.S. Army veteran and “Public Service Passionista” keeps very busy spreading the positive message of Workplace Transformation. You have likely watched her on Government Matters or seen her speak at a conference, or you may be one of her numerous followers on LinkedIn and Twitter (@Mika_Cross).

The most recent Federal Employee Viewpoint Survey (FEVS) offered some stark numbers about federal managers. Two examples: Only 28 percent of non-supervisory employees believe that steps are taken to deal with poor performers, and more than a third of employees believe that differences in work performance are not recognized in meaningful way. This seemed like a good place to start our conversation.

DG: What is the main message supervisors should learn from the most recent FEVS? 

MC: There is a very strong correlation between overall engagement and an employee’s propensity to stay in government. Those who indicated they intended to stay, are generally more engaged than their colleagues who aren’t. This will matter deeply in the coming year, especially when 27 percent of employees who took the FEVS, revealed they were planning to take another job (either within or outside of the Federal government) and 25 percent want to retire within the next five years.

OPM processed nearly 12,000 more federal retirements in 2018 compared to 2017, a five-year high, according to a Federal News Network analysis. If this continues to trend upwards, agencies could be faced with even more of a significant hurdle in mission operations.

DG:  What can front-line and second-line supervisors do to make their workplace more engaging and productive?

MC: Focus on organizational citizenship behaviors, meaning inspire, encourage, motivate and reward employees for their discretionary behavior and positive activities that help contribute to the overall welfare of the organization, and that go well beyond simple job duties and work requirements. Overall, supervisors can directly impact employee dedication, sense of purpose and their attachment to their mission and the organization.

DG: How do they do this? 

MC: Have a conversation, invite them to an interactive dialogue and check in regularly to learn how you can support your team’s personal and professional goals. Listening and responding to how Federal employees feel about their role within their organizations, and the work they do serving the American people, is something you can check in with them regularly about. No need to wait for the next FEVS cycle. You can:

  • Reinforce and explain the linkages between individual employee actions, workload, projects and activities to the organizational and business unit vision.
  • Re-design work to encourage more autonomy, creativity and innovation.
  • Enforce effective performance management practices that focus on early course correction, learning, growing and always strive to be supportive, not dismissive, or overly critical.
  • Offer and encourage using all the supportive employee and workplace resources that are available, such as onsite wellness programs, flexible work schedules, telework programs, employee advocacy and community affinity groups, financial literacy, continuing education and other workplace activities that help make your agency a better place to work, for all.
  • Encourage frequent and open communication with employees; model and reward appropriate co-worker relationships.

DG: How important is it that federal supervisors hold employees accountable and why?

MC: Although the five-year trend for FEVS responses, in general, indicates an uptick and continues to move in a positive direction, it’s clear that employee perception of performance management practices needs continued focus and attention. Some of the lowest scores came from questions dealing with the relationship between performance and rewards. If employees do not feel valued or acknowledged for a job well done, how do we imagine they will continue to feel dedicated and vested in the work they do every day?

Reinforce good behavior, ask your employees about the kinds of incentives that would be most meaningful to them, as they demonstrate quality and impactful work. You may be surprised to hear that an incentive for one employee may be a time off award, or ability to take a training course or attend a networking event during duty hours, rather than a monetary bonus; or additional flexibility in their work schedule or permission to telework more frequently; for others, taking on a new assignment or gaining permission to work on a project outside of their normal position description, may be a wonderful way to incentivize a job-well-done and inspire more creativity and innovation.

Gephart@FELTG.com

Fear the Mumps, Not the PIPs

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By Dan Gephart, April 10, 2019

Guess who made a long visit to my alma mater this year?

The Mumps. No, the obscure 1970s kitschy New York punk-pop band known for its outrageous live shows didn’t re-form for Temple University’s Spring Fling. I’m talking about the contagious, inflammation-spreading, gland-swelling, deafness-causing, we-already-had-it-eradicated mumps. And not just one or two mumps. There were more than 115 cases of the easily prevented virus on campus.

The anti-vaccination movement is as strong as ever. Meanwhile, the Flat Earth Society, which boasts thousands of dues-paying members, and climate change denial groups are just two of many thriving communities that take pride in turning their back on science, history, and, sometimes, facts.

Those of us who toil in and around the federal employment world know that we are not immune to overlooking the simple truth.

After all, that’s the only explanation for why there are still federal supervisors who would rather ignore poor performance than put an employee on a performance improvement plan, or as we now call it a FELTG – the demonstration period (DP).

Folks, this ain’t rocket science. This ain’t even whatever science makes those volcanoes erupt baking soda at junior high school science fairs.

The DP – or PIP, if you still call it that, or the ODAP, OP, or DO – is not even an adverse action that would render an employee aggrieved. It’s just a preliminary step to taking a personnel action. Lopez v. Agriculture, EEOC No. 01A04897 (2000), Jackson v. CIA, EEOC No. 059311779 (1994).

For this article, we’re focusing on this preliminary step that too many supervisors fear. Let’s assume that your agency has established critical elements under an OPM-approved plan, and that you have communicated those critical elements to the employee. And now, the employee is failing to meet those on one or more of those elements. Do NOT ignore the poor performance. Just follow these three steps:

Step one: Notify the employee. In a letter or email, identify the critical element, or elements, at issue, and explain to the employee that his performance is at the unacceptable level. Reiterate, based on the performance plan, what exactly warrants a rating of unacceptable. Go ahead and attach that employee performance plan.

Inform the employee that you are putting him on a performance improvement plan (or, again, whatever your agency calls this “opportunity” period), and that if he fails to raise his level of performance during the DP, you will initiate the steps that will lead to his removal. Identify specifically when the DP begins and ends. Clearly define for the employee what you will consider the “minimum retention level.”

Step two: Conduct the DP – and limit it to 30 days. There is no reason for a DP to go longer than 30 days. The MSPB has consistently affirmed that a 30-day DP satisfies an agency’s obligation to provide an employee with a reasonable opportunity to demonstrate acceptable performance. Lee v. EPA, 2010 MSPB 240; Towne v. Air Force, 2013 MSPB 81. In previous rulings, the Board has found that a DP as short as 17 days is OK. Bare v. DHHS, 30 MSPR 684 (1986). But don’t get too aggressive. Three days is not enough time, according to the Board. Hailey v. Agriculture, 26 MSPR 114 (1985).

And remember those Executive Orders President Trump issued last year? Well one of them requires agencies to limit the performance demonstration period “generally” to no more than 30 days.

As for conducting the DP, FELTG suggests you:

  • Meet weekly with the employee.
  • Give oral constructive criticism relative to the week’s work and the week’s assignments.
  • Follow up with an email to the employee that day or the next. Restate the criticism, make assignments for the next week, and send a copy of the email to your advisor.

Step three: Make your decision. Has the employee met that “minimum retention level” that you defined in your notification letter? If so, issue a performance warning letter. In that letter, inform the employee that you will still take steps to initiate a removal if the employee’s performance dips back to unacceptable within a year of the first day of the DP.

If the employee fails the DP, then you have three options. You can reassign the employee, offer last rites, or proposal the removal. There is a time, place, and reason for all three of these options, and you can find out more from FELTG President Deborah Hopkins and Bill Wiley, FELTG Professor Emeritus when FELTG hosts MPSB Law Week in Dallas from June 3-7.

But for now, I need to leave. I have a doctor’s appointment, and those leeches aren’t going to attach themselves. Gephart@FELTG.com

And Now a Word From … Susan Tsui Grundmann

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March 19, 2019

When former Merit Systems Protection Board Chair Susan Tsui Grundmann started her new job as Executive Director of the Office of Compliance, quite a few people didn’t know what the OOC was, or what it did.

That soon changed.

Grundmann barely had enough time to learn the best spot for coffee near the Capitol before the OOC found itself in the spotlight. The #MeToo Movement had broken out, and Congress was not immune to claims of sexual harassment. The OOC, which operates with a staff of attorneys and other professionals to ensure a fair, safe, and accessible workplace for 30,000 legislative branch employees, was suddenly very busy – and getting a lot of attention.

“During a five-month period, our tiny staff had been tested, weighed and found not to be lacking,” Grundmann said. “Since October 2017, our staff personally trained over 1,500 employees in the House and Senate alone, not all at once, but in ones, twos, and tens.”

And it’s no longer the Office of Compliance. The agency has since rebranded itself as the Office of Congressional Workplace Rights. Along with the new name, the OCWR received new mission and vision statements after the Congressional Accountability Act Reform Act was passed late last year and goes into effect in June. Per Grundmann, it “serves as the EEOC and the FLRA for the legislative branch. We also perform certain functions of the Department of Labor and the Department of Justice for the legislative community.”

Here’s more from our interview.

DG: New name, new mission and new vision statement. How else has the office changed?

SG: Our jurisdiction has been expanded to cover new employing offices, like certain congressional commissions, and additional categories of employees, such as unpaid staff, including interns, fellows, and detailees. Our ADR process no longer includes mandatory counseling, a mandatory “cooling off” period before the employee can proceed either to an ADR hearing or court, and mandatory mediation, although mediation remains optional if both parties agree. We have a new step in the ADR process, which involves preliminary review by a hearing officer within 30 days after a claim is filed.

All employing offices have new posting and training requirements. For the first time ever, we will conduct a climate survey of the entire legislative branch with specific focus on respondents’ attitudes toward sexual harassment. We also have new reporting requirements. Perhaps what has captured the greatest media attention is that Members of Congress and employing offices must reimburse the treasury account for certain types of awards and settlements.

DG: So what hasn’t changed?

SG: The Reform Act maintains the OCWR’s essential functions and preserves our statutory mandates, which include statutory directive to provide an ADR process for legislative branch employees; to enforce the Occupational Safety and Health Act, Americans with Disabilities Act with regard to public accessibility, and the Federal Services Labor-Management Relations Act; to provide recommendations to Congress regarding changes to the CAA; and to educate and inform the legislative community and the public regarding the CAA and the Reform Act. Perhaps most importantly, the Reform Act maintains the impartial, non-partisan nature of our Office.

DG: How are you able to handle all the added responsibilities with such a small staff?

SG: While we have been allotted additional FTE and funding, we have a great team at OCWR.  We have identified statutory changes which require action and have in-house teams with timelines and deadlines, the most significant of which is to amend our current rules to reflect changes mandated in the Reform Act, such as adding the new step of the preliminary review by a hearing officer in the first 30 days.  We even have a single individual whose primary task is to keep track of every team, note every benchmark, and to ensure that we adhere to every deadline.  The limited timeframe is a challenge yet it is an exciting time for us as we have been given the rare opportunity to create a new structure and process.  We are looking forward to meeting this challenge.

DG: You were charged with providing widespread training on harassment to Congress. Through this process, did you have any revelations on harassment training?

SG: We saw a triple-digit percent increase in the number of requests for in-person anti-sexual harassment training; a triple-digit percent spike in the number of staffers enrolling in our online training modules; twice as many visits to the OCWR’s online information about how to report sexual harassment; a 12 percent surge in the number of people subscribing to OCWR social media platforms to receive updates on rights and responsibilities designed to protect workers against sexual harassment. And posters notifying employees of their rights under the CAA, which were, at the time, non-mandatory in the legislative branch, flying off our shelf.

DG: What do you think agencies in the Executive branch could or should do differently to get a handle on widespread harassment?  

SG: Training is only the floor. But running the same training over and over again cannot change culture. To remain relevant and fresh, training must be continually revised and tailored to the specific environment of each workplace. We have found that in-person training works the best, especially if we work directly with the employing office and develop scenarios that commonly occur in a particular office. 

There are other steps employers could take: Develop a zero-tolerance policy prohibiting discrimination, harassment, and retaliation that employees know and understand. That policy should describe procedures for reporting such behavior and designate a particular individual, and an alternative in the event the designee is the accused, who is charged with receiving complaints and providing a timely investigation of the allegations. Even if the allegations prove unfounded, the designee should contact the employee so that the employee will know that the claims were taken seriously and not brushed aside. If the allegations have merit, the accused must be given due process and held accountable. In the end, cultural change comes from the top, from both executive and senior leadership, and from management, who adopt and implement the organizational mission and vision.

DG: Hopefully, we’ll have a quorum soon at the MSPB. Do you have any advice for new MSPB members?

SG: Not having a quorum for over two years has done substantial damage to the MSPB’s ability to reach resolution and closure. Almost 2,000 PFRs await resolution. That number is certain to grow. In some cases, justice delayed can be viewed as justice denied. You have seen these stories in the media.

My advice to new members is to trust your instincts but be guided by the exemplary career staff at MSPB. There are many, many talented employees who have dedicated their careers to protecting and advancing the merit principles. Many have seen it all and know what works and doesn’t work in the long run. Be inclusive when it comes informational gathering, including external stakeholders. To the extent possible, be inclusive of decision-making so that there is a shared ownership of choices made. It is a great agency filled with those who model the merit principles in their ever day life. I wish the new Board members the best as they embark on this venture. They will garner great experience and satisfaction from their time with the agency.

Work Now, Grieve Later, and Avoid Having to Testify Before Congress

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By Dan Gephart, March 13, 2019

Two weeks ago, nearly 16 million people watched Michael Cohen tell the House Oversight Committee about the many illegal, unethical, disreputable, and downright nasty things that he did at his boss’s direction.

Whether you believe the president’s former attorney or not, I’m sure you think that you would, as Spike Lee says, do the right thing if your boss asked you to do something wrong. Heck, I know I would. And no psychology text book or Stanley Milgram experiment is going to change my mind.

This got me thinking about orders disobeyed and generally ignored in the federal workplace. Years of reading MSPB decisions involving charges of insubordination and failure to follow orders leaves me thinking the federal workplace’s problem is different than the one faced by the former Trump Organization lawyer. There are some federal employees, it seems, just looking for a reason — any reason — to ignore their supervisors’ orders.

That’s why every federal employee needs to know what “work now, grieve later” means, especially that first tenet – work now. The employee must follow the supervisor’s order. If not, that employee should be disciplined.

“[A]n employee does not have the unfettered right to disregard an order merely because there is substantial reason to believe that the order is not proper; he must first comply with the order and then register his complaint or grievance, except in certain limited circumstances where obedience would place the employee in a clearly dangerous situation.” Taylor v. HHS, 40 MSPB 106 (1989), citing Gragg v. US Air Force, 13 MSPB 296 (1982).

Ah, the exception. An employee does not have to follow an order that would cause him “irreparable harm.” That would mean orders that are:

  • Illegal, whether the order itself is illegal, or obeying the order would be an illegal act.
  • Unsafe.
  • Immoral.
  • An unwarranted psychiatric examination.

An order can also be rejected if it foregoes a Constitutional right.

But let’s be honest here: When we’re talking about orders that cause irreparable harm, we’re talking a miniscule number of cases. The percentage of orders that would fit into the irreparable harm category are so far to the right of the decimal point, they make pi look like a number Count von Count would rattle off on Sesame Street. It’s more likely that an employee would think the supervisor’s order was wasteful, or argue the order falls outside his position description. And in those cases, it’s simple: Work now, grieve later.

Oh wait. We nearly forgot about the Follow the Rules Act, which Congress sneaked through and the president signed in June of 2017. Yes loyal readers, that’s the bill that FELTG Professor Emeritus and Former President Bill Wiley wrote could create a “hellscape scenario” for the federal workplace if passed. Well, it did pass without much fanfare.

The Follow the Rules Act extends whistleblower protections to federal employees who refuse to obey a direct order that would violate a rule or regulation, whereas previous protections extended only to those refusing an order that would violate a law. Bill wrote about a confused employee who thinks she’s being ordered to violate a rule or regulation:

Well, what if it turns out she is wrong? What if her honest belief about what the order meant was simply mistaken? If she is fired for insubordination, if on appeal her argument that the order violated a rule is not affirmed, she has effectively bet her job that her interpretation was correct at the moment she chose to be insubordinate. Why in the world would we want to entice federal employees into this high-risk gamble with their livelihood when there are other ways to protect them from abuse?

It’s a clear no-win situation. It’s something you want to avoid, just like the anarchy that comes from a workforce that disregards supervisors’ orders. That said, if you have a supervisor who has no fear of ordering an employee to something illegal, unsafe, or immoral, then you’re going to be watching someone from your agency testify before Congress while millions watch. Gephart@FELTG.com

Collect Call for Misuse of Technology: Do You Accept the Charges?

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By Dan Gephart, February 13, 2019

In these highly partisan times, I think there is one thing we can all agree on,whether your politics lean left or point right, and that unifier is this: Geico makes the best commercials. Right?

(Disclaimer: I’m not a Geico customer. However, there may be a picture of me with a large gecko taken in a previous life).

One of my favorite Geico commercials is “Collect Call.” That’s the one where a brand new parent, hoping to save a few coins asnew parents are wont to do, makes a collect call from the hospital to a relative. He tells the operator: “Collect call. First name: Bob. Last name: Wehadababyitsaboy.” The relatives immediately reject the collect call. They don’t need to pay the phone company to know that Bob’s wife had the baby and it’s a boy.

Let’s call this action, a variation of which many of us of a certain age used to communicate to our parents in our teen-aged days, what it really is: Misuse of technology.

It’s almost as if some humans are always going to find a way to use the technology in a way for which it wasn’t created, whether it’s telephones or computers or tiny telephones that mostly serve as computers.

We all know tech misuse is a big problem in the federal workplace. And much like our collect caller, some federal employees have gotten pretty creative in their misuse of technology. Despite what the shock headlines tell you, it’s not all about porn.

Register for Barbara Haga’s upcoming webinar Tsk Tsk Tech: Computer-related Misconduct in the Federal Workplace on February 26 and you’ll hear the following non-pornographic examples, and many more.

There’s the VA housekeeper’s aide, who used his government computer to send promotional emails about the handbags and DVDs he was selling. His removal charges included inappropriate use of an agency computer. But removal was the least of his problems. He was criminally charged for trafficking in counterfeit goods. You didn’t really think that Gucci had three c’s, did you?

Then there was the EPA attorney-advisor who was removed for using his government computer to do his outside legal and real estate work. His excuse that he was mostly replying to emails? That didn’t really stick.

My favorites usually involve social media, and few beat the nurse who posted the following comments on her Facebook page:

• Just realized I never see my head nurse and Satan in the same place. Hmmmmm?????

• Off to work like a dog, for pennies, in unsafe conditions, being exposed to diseases and body fluids … no, not a third world country … I’M A VA NURSE.

The nurse, who also referred to her coworkers as d—heads, liars, and b—— in Facebook posts, was suspended for 14 days, although an arbitrator later mitigated it to 5 days. [Hopkins note: we only used the dashes so your firewall wouldn’t filter our newsletter as junk mail. If you need to know what grown-up words the employee used, email us. J]

The range of misuse is wide, and how you choose to handle it will depend on the type of misuse. Was the employee’s misconduct criminal? Did it violate the Hatch Act? Did it disrupt the workplace? Did it interfere with agency work? Did it involve harassment? What agency policies were violated?

The key to finding the right discipline is to not be overwhelmed, and to approach your actions in a strategic, knowledgeable, and efficient way – the FELTG-Way© as we like to say here. And I can’t think of a better start than Barbara’s webinar later this month.

And Now a Word With … Jeffrey Vargas on Workplace Generational Issues

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By Dan Gephart, January 29, 2019

Holding federal employees accountable is a big part of what we teach here at FELTG. Accountability is our goal. It’s in our mission statement. So I read with heightened interest recent stories about Millennials entering the management ranks. I wondered, rather hopefully, if Millennials were better than their colleagues from other generations at the important managerial task of accountability.

I reached out to Jeffrey Vargas, the president/CEO of Generationology LLC. If anybody has the pulse on the intergenerational workplace, it’s Jeff. And he knows the federal workplace, too. He was a recruiter, diversity manager and chief learning officer for several agencies before starting his own firm.

“Millennials are amazing, and so are folks from other generations,” Jeff said. “Millennials don’t have a special connection with workplace accountability, in fact, for many who have less than five years of government experience, they are still learning the tools and mechanisms that are available to Fed managers to ensure proper employee performance and conduct. What Millennials do have is a willingness and a greater comfort to try new things and push for more transparent individual and organizational accountability which in the end, can help speed up important fundamental organizational change.”

For this initial And Now a Word With column, I talked with Jeff about how multiple generations are re-shaping the federal workplace and how federal supervisors should be managing it.

DG: How has having multiple generations impacted the federal workplace?

JV: The concept of “how you get work done” has been redefined. Gen X was the first to push for more “work/life” balance, causing agencies to look at and implement initiatives like flextime. Millennials joined the push and have done a credible job of advancing the work/life conversation, pushing for more telework options. Boomers, as the ultimate group of collaborators, no longer universally believe that an employee is only productive at work if I “can see you at your desk.” Boomers are now, on a more regular basis, seeing the benefits of using technological collaborative tools (i.e. – cloud computing, telepresence, real-time document collaboration, etc) that is helping to make work flows and work products more complete.

DG: What can federal supervisors do immediately to improve communication between different generations?

JV: Talk, discuss, listen … do. Intergenerational collaboration makes the workplace awesome, and intergenerational conflict can bring down morale and productivity at lightning speed. Intergenerational issues need a place to breathe in the workplace, they shouldn’t be ignored. They don’t improve through avoidance. Supervisors should devote time at all-hands meetings or bi-weekly meetings to talk about their focus on improving the workplace through the application of intergenerational knowledge. Lay out a plan, listen to employee input, implement pilots/programs and embrace change. Intergenerational awareness is an important piece, but not the only piece to effective talent management.

That said, it’s important for employees to know that not every idea can be implemented, will make sense in the long term, or fit within the government legal/ethical box. Hence, supervisors need to communicate both the things that they will and won’t do, and supervisors have to take greater accountability for their own decisions and not “blame it on management.” Open, authentic conversations and discussions will help to reduce intergenerational conflict and expand intergenerational collaboration.

DG: What’s the biggest misconception about Millennials in the workplace?

JV: A lot of supervisors see their Millennial employees as “in-house tech staff.” Managers assume Millennials can navigate new systems and programs without any training. [The] truth is, Millennials are digital natives and they do have a comfort with new technology but that doesn’t mean that they are fully prepared to deal with any computer, cyber or system issue that pops up in their office, or across the enterprise.

DG: What are workplace trends you expect to see in the near future based on generational changes?

JV: On the good side, we will continue to see an expansion of work/life programs and an increase in the utilization of collaboration tools and cloud computing. We will see greater focus on the collection and analysis of big data and a stronger reliance on data to influence our decisions. The negative: We will probably see an increase in intergenerational conflict and a flatline/decrease in employee engagement, at least until organizations make a firm commitment to be identifying, addressing and deploying a more intergenerational approach to work.

The Oscars are Here, So Let’s Talk About Douglas Factor 10

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By Dan Gephart, January 23, 2019

It’s Academy Award season. The glitz, the glamour. The flubs, the snubs. The perpetual parade of praise and the incessant asking of the one question that truly grates on me: Who are you wearing? And then it’s all followed the day after the show by column after column criticizing the show’s host. That last part may change this year only because, as of now, there is no host.

Kevin Hart was supposed to host. The Philadelphia-born comedian came under scrutiny when homophobic jokes made several years ago resurfaced. So he backed out of the hosting gig. Hart isn’t the only public figure to suddenly face fire for old tweets, comments, or jokes. The Atlanta Braves’ 25-year-old pitcher Sean Newcomb was basking in the glory of a near no-hitter last season when someone started sharing the racist, homophobic, and sexist comments he tweeted as a teenager. Kyler Murray spent the hours after winning this year’s Heisman Trophy, apologizing for anti-gay slurs he tweeted at friends when he was 15.  There are many more public figures who have had to walk back prior tweets, statements, or jokes in recent months.

Hart, Newcomb, and Murray showed the expected disgust of their previous selves, saying they’ve “grown” and “changed” and that the old comments “didn’t reflect the kind of person” they are now.

This got me to thinking: How do we know that they’ve changed, and they are not just saying it because they’ve been exposed? And I wondered how this would be handled if we were talking about workplace misconduct. This, of course, got me to thinking about the Douglas Factors, specifically the tenth one — potential for rehabilitation.

Isn’t rehabilitation potential what Hart, Newcomb, and Murray are laying claim to? Look, we know we’ve said horrible things in the past, but we’re different now, and it won’t happen again. Immediate apologies and sincere remorse are two of the strongest mitigating factors for rehabilitation potential.

In Wentz v. USPS, 91 MSPR 176, the MSPB named “taking prompt responsibility for the actions” and “giving assurances that the misconduct would not occur in the future” as two indicators of positive rehabilitation. The others include:

  • Having a discipline-free service of more than 10 years
  • Having a good work ethic
  • Immediately reporting the misconduct
    • For example, reporting an accident caused by negligence
  • Seeking medical assistance for medical-related misconduct

On the other hand, the MSPB has found several times that an employee’s defensiveness when confronted with a charge of misconduct reflects a poor rehabilitation potential. But even defensiveness can be overcome when the employee acknowledges wrongdoing, expresses remorse and assures that the conduct won’t be repeated. Von Muller v. DoE, 2006 MSPB; Chavez v. SBA, 2014 MSPB 37.

If only all acts of misconduct were so clear-cut. Determining a person’s authenticity, especially when it comes to remorse, is usually not that easy. It can and has been faked.

Really listen closely to the sincerity of an apology. Does the employee take blame for every piece of his or her act? Is there some shifting of blame, or any hedging taking place?

An Academy Awards gig, product endorsements, or NFL draft status might not be on the line when you’re making discipline decisions. But an employee’s job is. And so is the efficiency of the workplace. Only by thoroughly analyzing all of the Douglas Factors, including the potential for rehabilitation, can you make the right decision.

And if you get it wrong, guess what? There’s a good chance you’ll be doing it all again in the near future. Gephart@FELTG.com

Restock Your Manager Toolbox in 2019

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By Dan Gephart, December 18, 2018

When my son decided to move from South Florida (a place he’d lived his whole life) to the Northeast last winter, the wife and I bought him everything he would need for the ice, snow, and bitter temperatures that he was sure to face. That included two essential tools that he had never touched in his life — an ice scraper and a snow shovel.

A year later, it was the wife and I, and dog, who made our way back to the North. And it wasn’t long, thanks to the rare pre-Thanksgiving first snow, that we had our own taste of wintry weather. I was thrilled to witness the falling white fluff slowly accumulate on our South Jersey sidewalk. Why not? It was beautiful. And I was inside, warmed by the cup of hot coffee in my hand. But as the snow started to pile up, I came to a sudden and terrifying realization: I never bought a snow shovel for myself.

There was no way I was going to send my son into a situation without the proper tools. Yet, I failed to stock my own toolbox.

When we think of training, we tend to think of our staff, our charges, our teammates. When is the last time you thought about training for yourself? When’s the last time you filled your toolbox with the new strategies and knowledge that could make a difference at your agency? You may be a supervisor. You may be a manager. But are you a leader?

We have all had the unpleasant experience of working for a manager who was not fit to lead. If you haven’t, consider yourself blessed. “Unfit managers” climb the ladder due to skills that have nothing to do with leadership. Their poor leadership takes its toll on the workplace. I need not remind you that the majority of non-supervisory federal employees feel that their managers fail to deal with poor performers and fail to recognize positive performance in a meaningful way. That’s what the Federal Employee Viewpoint Survey tells us every year.

A leader will improve employee engagement, boost morale, and help an agency meet its mission. A leader will find a way to keep his or her best employees. And a leader will act swiftly to rid its agency of poor-performing and misbehaving workers.

My soon-to-be-retired friend Bill Wiley often tells federal managers: You are doing important work. I agree. And there’s absolutely no reason to not show up at your job with every single possible tool at your disposal.

Am I a little biased here? Absolutely. After all, my job title is Training Director. But I will also tell you with no hesitation and with utmost confidence that you’re not going to find better federal employment law training than what you will get from my talented colleagues here at the FELTG. The new year is always a great time to take stock of your personal goals. It’s one of the times when we all are more likely to consider what we need to do for self-improvement. Think of how important training is in your development as a leader and to your agency’s mission.

Back to that snowy day a few weeks ago. I went down to the basement and looked for the closest thing to a snow shovel. What I found was great for digging holes in the backyard, but not necessarily for shoveling snow, particularly when it’s grown past three inches and transformed into a hard icy mix.

I tackled the job as best I could. It didn’t look pretty. It didn’t sound pretty (unless you love the sound of metal scraping against cement). And it left me with a sore back. But I survived. Without the right management tools, you may survive, but it definitely won’t be pretty for your agency or your team. Gephart@FELTG.com

Once Again, MSPB Nominees Fail to Get a Vote: What Happened Today? What Happens Next? 

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By William Wiley, Deborah Hopkins, Dan Gephart, November 28, 2018

 

The MSPB is hanging by a thread.

This morning, the Senate Committee on Homeland Security and Government Affairs recessed without voting on the three US Merit Systems Protection Board nominees. Sen. Ron Johnson, the Committee Chairman, told reporters that he decided to not bring up a vote after a 7-7 roll call vote on member Andrew Maunz. There was not a roll call vote on either of the two other nominees.

Wait, you wise FELTG readers are probably saying, “Doesn’t the committee have 15 members? And don’t Republicans have the majority?” Per a source, Sen. Rand Paul voted no by proxy, depriving the majority of an 8-7 vote. Sen. Paul opposes the existence of the MSPB, according to the source.The nominations of Chairman Dennis D. Kirk and Members Julia A. Clark and Maunz will be returned to the administration without a vote and the nomination process will have to begin all over again with a new Senate in January.

Meanwhile, more  than 1,500 cases in the MSPB backlog will go unaddressed. By the time the new Board members, hopefully, get confirmed sometime next spring, there will probably be about 1750 cases waiting to be adjudicated.

Hopefully is the critical word. Sen. Johnson, according to a source, will not review the nominations if they are resent next year unless he can get Sen. Paul or a Democrat to change their minds.Remember: Acting Chairman Mark Robbins, the sole remaining member of the MSPB, turns into a political pumpkin at midnight on March 1. His term will expire, and he cannot be renewed or held over any longer. Unless a miracle occurs in February, it’s likely that come March, the Board will be without any members for the first time in history.Meanwhile, FELTG has been told that there is a legal opinion floating around that if Robbins leaves and no Senate-confirmed Article II person is on board to replace him, then the MSPB as an agency goes out of existence.

Before today, not one nominee to be a member of MSPB was rejected at the committee level in the Senate. Today, that happened to three nominees. It is impossible to predict what will happen next, other than that the federal civil service will continue to suffer and employee appeals will continue to disappear into the gapping void that was formerly the US Merit Systems Protection Board.

These are sad times, indeed, for the federal civil service. With respects to John Donne: “No federal employee is an island, entire of itself; every employee is a piece of the civil service, a part of the main. If a single employee be washed away by the loss of oversight protections, the federal civil service is the less, as well as if an entire agency were, as well as if a position of thy friend’s or of thine own were: any employee’s loss of rights diminishes me, because I am involved in the civil service, and therefore never send to know for whom the bells tolls; it tolls for thee.”