Civil Service Update: October 2019

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By Dan Gephart, September 18, 2019

Welcome to FY 2020. Didn’t it feel like we spent most of the previous fiscal year waiting? Waiting for new Merit Systems Protection Board members to be confirmed. Waiting for some type of resolution on the portion of President Trump’s Executive Orders that were under injunction. Waiting for guidance from OPM.

But we’re waiting no more, at least when it comes to the Executive Orders. In case you missed it, here’s a quick recap. President Trump issued three Executive Orders in May 2018 aimed at curtailing union activity and increasing supervisors’ ability to hold employees accountable for misconduct and poor performance. Three months later, several provisions of those Executive Orders were set aside as illegal, per a D.C. District Court decision. Several weeks ago, an Appeals Court overturned the District Court decision. The unions sought an en banc re-hearing, which the Appeals Court has refused.

What does that all mean? Well, the Executive Orders are now fully in play. OPM Director Dale Cabannis was quick to alert agencies, writing in an October 4 memo: “Accordingly, all provisions of these executive orders, including previously enjoined provisions, are in full force and effect and should be implemented consistent with the requirements and guidance contained in the EOs.”

Agencies are now expected to set time limits on bargaining, severely restrict official time, and are allowed to charge unions rent for office space, and that’s just the Labor Relations portions of the Executive Orders, and the president issued a memo to that effect last week. If you deal with federal unions, it’s a good time to register for FELTG’s FLRA Law Week, which takes place next week – October 21-25, 2019 in Washington, DC.

Speaking of the FLRA, the agency recently started posting quarterly case digest with summaries of its decisions. These digests contain summaries of full-length merit decisions issued by the authority. This is part of the FLRA’s strategic to plan to make those decisions more easily accessible. The digests are available on the FLRA website.

That October 4 memo wasn’t the only one the OPM Director sent to agencies. The previous week, Cabaniss issued  Maximization of Employee Performance Management and Engagement by Streamlining Agency Performance and Dismissal Policies and Procedures. Among the items discussed are streamlining performance and misconduct procedures and eliminating unnecessary barriers to holding employees accountable.

If those topics sound familiar to you in FELTG Nation, it might be because that’s what we’ve been teaching for the past 19-plus years. Those of you who have been to MSPB Law Week or Developing & Defending Discipline have a nice head start on what OPM wants. You might equate unnecessary barriers to what we at FELTG call “yellow donut” items. The yellow donut is full of things that are perfectly legal to do, but are legally useless in developing your performance- or misconduct-based actions. They waste your time and misdirect your efforts. As Deb puts it, the yellow donut is full of empty calories.

And hey, how about those MSPB appointments? Just kidding. I’m afraid we’re still waiting for those. In the meantime, be sure check out to last month’s And Now A Word With … Tristan Leavitt, where the MSPB General explained to FELTG readers what the agency is still doing while it waits for the return of a quorum. Lots going on, and lots more to come. We’ll keep you posted. Gephart@FELTG.com

And Now a Word With … Tristan Leavitt

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Tristan Leavitt, General Counsel, Merit Systems Protection Board

By Dan Gephart, October 1, 2019

More than 200 employees work for the Merit Systems Protection Board in numerous regional and field offices across the country. But it’s the three offices that sit empty at the Board’s Washington, D.C., headquarters that have drawn the most attention.

It’s been more than seven months since then-Chairman Mark Robbins’ term expired. Robbins spent his last two years as the Board’s only member. The Board has lacked a quorum since January 2017 and, therefore, has been unable to issue final decisions on petitions for review for almost three years.

While those three offices on the MSPB’s Executive Floor sit dark, its career employees continue to toil away. We caught up with General Counsel Tristan Leavitt to find out what the MSPB has been doing – and what it has not been able to do – since former Chairman Susan Grundmann’s departure nearly three years ago, when the Board last had a quorum. Under the MSPB’s continuity of operations plan, Leavitt, as GC, has assumed the responsibilities for the executive and administrative functions vested in the Chairman.

Before joining MSPB a year ago, Leavitt was principal deputy special counsel at the U.S. Office of Special Counsel. He also worked for eight years on Capitol Hill, where he served on the staff of the House Oversight and Government Reform Committee and the Senate Judiciary Committee.

DG: Tell us about the work that continues on the adjudication side at MSPB.

LT: AJs have issued approximately 14,550 initial decisions since the Board first lost its quorum in January 2017. At that point, parties have two options. The first option is to submit a petition for review to the full Board, at which point MSPB’s Office of the Clerk dockets the appeal and MSPB’s Office of Appeals Counsel prepares a draft opinion for Board member consideration.

Of the approximately 2,325 PFRs currently pending at MSPB headquarters as of August 31, 2019, 2,180 have had draft opinions prepared by the Office of Appeals Counsel. (MSPB publishes these numbers monthly.) If a petition for review of an initial decision isn’t filed within 35 days, the decision becomes the final decision of the MSPB, at which point the appellant may appeal it to the U.S. Court of Appeals for the Federal Circuit or, in whistleblower cases, to any U.S. Court of Appeals in the country.

In addition, mixed cases may be appealed to a U.S. district court. MSPB’s Office of General Counsel continues to review such federal filings and represents the MSPB as necessary in litigation.

DG: How many PFRs involve back pay or attorney’s fees?

TL:  MSPB doesn’t track at an enterprise level which PFRs involve back pay or attorney’s fees, but 177 are PFRs or cross-PFRs from agencies, and of those, 95 involved the AJ ordering some form of interim relief in the initial decision.

DG: What other work does the MSPB continue to do?

TL: In addition to these various functions surrounding adjudicative work, MSPB’s Office of Policy and Evaluation continues to conduct research pursuant to the agency’s statutory mission to conduct studies of the merit system. [Editor’s note: We’ll have more on the MSPB’s studies in an upcoming article.] Although MSPB does not issue final studies without a quorum, the agency has conducted research and prepared a number of draft reports for an incoming Board to review and consider publishing.

MSPB has also continued to publish a regular newsletter and issue smaller publications on useful topics such as Remedying Unacceptable Employee Performance in the Federal Civil Service, Improving Federal Leadership Through Better Probationary Practices, and The Perceived Incidence of Prohibited Personnel Practices.

DG: What functions have been impacted most, other than the growing PFRs, over the course of this lack of quorum?

TL: Besides the Board itself issuing no decisions, the largest impact on the adjudicative side is the inability to issue stays in response to requests from the Office of Special Counsel. MSPB is also impacted in its studies function and on the regulatory side, where the agency cannot promulgate substantive regulations in the absence of a quorum.

DG: Is there a plan or structure in place so that when Board members are confirmed, they can most efficiently begin to tackle the backlog?

TL: Because the approach to the backlog ultimately is the prerogative of a Board itself, it’s difficult to make definitive plans at this point regarding how to tackle the backlog. Nevertheless, MSPB has taken a number of steps to prepare to swiftly carry out whichever approach a new Board settles on. A new Board will be able to see which types of cases are in the backlog and how old they are. Staff have also drawn up various plans for dealing with the backlog, which the new Board may adopt or modify.

Gephart@FELTG.com

 

Why Do We Suggest You Put a Douglas Analysis in the Proposal Letter?

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By Dan Gephart, September 18, 2019

Here at FELTG laboratories, we create training that teaches the no-nonsense way of doing things, especially as it pertains to handling misconduct. You know the saying that the straight line is the quickest and easiest way to get somewhere? FELTG teaches that straight line on discipline.

Sometimes, however, we hear from attendees who, in the words of Col. Nathan R. Jessup, “can’t handle the truth.” These encounters usually start with something like … “but our HR Office says” or “our counsel told us differently.”

If you’ve been a part of MSPB Law Week or Developing & Defending Discipline, or sat in on our flagship UnCivil Servant training, you know that we teach that the Douglas Factor analysis should be included with the advance notice, or proposal. Heaven forbid! You’d think we were suggesting you fire off a nuclear weapon to stop a hurricane. “Who told you we should do that?” “Where is that in the law?” “Where’s the case law on that?” This hasn’t happened once or twice. This has happened numerous times, and continues to happen.

There is no mystery, and we’re going to address it right here, right now. The reason for including the Douglas analysis in your proposal letter is three-fold: There’s the concept of due process, as well as a statutory reason, and, yes Virginia, there is case law – the original Douglas decision.

Let’s get the answers directly from the brain of FELTG Past President William Wiley, co-author of UnCivil Servant: Holding Government Employees Accountable, 5th edition. After all, Bill is the one who has been challenged on this point more than anyone else.

Let’s start with due process.

Bill: The concept of fairness in our business requires that we tell an employee why we want to fire him so that he can defend himself before a final decision is made. We cannot have secret reasons for firing an employee. If a practitioner cannot agree with that fundamental principle of due process, we have little hope in moving them forward toward the right answer. An explanation of why we’ve chosen the penalty we have chosen is basic to employees being given a chance to defend themselves. For example, say that an employee engages in a loud profane argument with his supervisor. One reason the Proposing Official might think that such misconduct warrants removal rather than something less is because the argument took place in front of members of the public. The employee should be informed of that aggravating factor in the proposal notice so that he can argue that the argument did not take place in a public area, or that it was not in fact actually heard by a member of the public. We teach that by including a Douglas Factor analysis along with the proposal, we put the employee on notice of the reasons we selected the penalty of removal, thereby providing due process and an opportunity for defense.

Now, the law.

Bill: The proposal notice must state the “specific reasons” for the proposal. 5 USC 7503(b) and 7513(b). The selection of a particular level of penalty is intimately related to the “specific reasons” that a removal has been selected, rather than a lesser penalty. See Ward v. USPS, 634 F.3d 1274 (Fed. Cir. 2011) for a decision in which the court slammed the Board for denying due process relative to the penalty analysis.

And, finally, case law.

Bill: The Douglas decision itself says that the aggravating penalty factors ”should be included in the advanced notice.” A Douglas Factor analysis, I will concede, contains both aggravating and mitigating factors. The reason to do a complete Douglas Factor Worksheet along with the proposal notice is to avoid a misunderstanding as to what constitutes an aggravating factor as compared to a mitigating factor (or a neutral factor). If we took the narrower approach and just included what we considered to be aggravating factors in the proposal – rather than the full Douglas Factor analysis – we run the risk of omitting a factor that, on review, the Deciding Official decides is indeed aggravating.

This is where agencies sometimes mess up. Length of service is one of the most-used Douglas Factors, and we’ve seen it presented as an aggravating factor and a mitigating factor. Which is it? Shouldn’t matter for the Proposing Official. Simply include the fact that the employee has five years of service in the Douglas analysis. That allows the Deciding Official to make his or her own judgment on how to consider the length of service.

The harder question to answer is why this concept is so hard to believe. Maybe it’s because judges seem to have little interest in what the Proposing Official thinks about the penalty selection. When it comes to penalty, the judge wants to hear from the Deciding Official. But the Deciding Official will make his/her conclusions based on the Douglas Factor assessment.

And while you’re at it, include the Douglas Factor worksheet with the proposal notice, too. Why do that? Mark your calendars for the next MSPB Law Week on March 9-13, 2020. Gephart@FELTG.com

And Now a Word With … The Hatch Act Unit

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By Dan Gephart, September 10, 2019

It’s always interesting when federal employment law makes its way into mainstream conversation. After Kellyanne Conway’s failure to understand and comply with the Hatch Act made headlines, people who have yet to figure what kind of work I do were telling me about the Hatch Act.

Back in a previous life, I edited a book on compliance with the Hatch Act. In terms of length, the book was less Stephen King’s The Stand and more Shirley Jackson’s The Lottery. And like those aforementioned stories, the Hatch Act, which originally became law in 1939, had an element of horror: The punishment for Hatch Act violations was termination.

Then in 2012, the Hatch Act was updated to allow more discretion in punishment, along with several other provisions. This made sense. Some Hatch Act violations are more severe than the others. Thanks to the change in the law, the rise of social media, the overt politicization of almost every aspect of our lives, and the increasing divide in the country, the Hatch Act has become a lot more difficult to navigate.

However, you do not need a book to get your answers. The Office of Special Counsel oversees the Hatch Act. Its Hatch Act Unit, led by Ana Galindo-Marrone, handles all matters related to the law, and provides regular guidance. All you need to do is ask. If you are seeking advice about your political activity or the activity of another employee, under the Hatch Act, you may request an advisory opinion from OSC by calling (800) 854-2824 or (202) 804-7002. You can also email the Unit at hatchact@osc.gov.

Thank you to Ana Galindo-Marrone and her team at the Office of Special Counsel’s Hatch Act Unit for answering our questions.

DG: Must a federal employee’s personal social media account be free of any reference to their governmental position if they expect to post political content?

OSC: No. The Hatch Act does not prohibit employees from including their governmental position in the biographical information section of their social media account, even if they post political content on that account. However, if the employee is using the account for official purposes, the employee should not engage in political activity on that account.

DG: What Hatch Act violations are you seeing in this political cycle that are new or unexpected?

OSC: We are seeing more violations involving employees engaging in political activity in their official capacities, whether on official social media accounts or in the performance of their official duties. We also have received more complaints about employees openly stating or displaying their support or opposition to a candidate in the workplace.

DG: If a federal supervisor thinks one of her employees is in violation of the Hatch Act, what should she do?

OSC: Federal supervisors can call OSC’s Hatch Act Unit to discuss whether the employee’s activity violates the Hatch Act, and if so, the best course forward.

DG: If a federal employee’s relative is running for office, what are the limitations on the assistance a federal employee can provide to the campaign?

OSC: It depends on whether the employee is less restricted or further restricted. Less restricted employees, which are the majority of the federal workforce, generally may provide support to a relative’s campaign, as long as they do not:

  • Engage in any campaign-activity at work, including using social media or email.
  • Fundraise for the campaign by any means.
  • Use their position to assist the campaign by, for example, involving subordinate employees in the campaign or engaging in campaign activity in their official capacity.

Further restricted employees generally are those employed in intelligence and enforcement-type agencies or who hold certain positions, such as career SES. They may not take an active part in partisan political campaigning, which means they may not engage in any activity in concert with a political party or candidate for partisan political office (e.g., working as a campaign volunteer, distributing campaign materials, circulating nominating petitions, etc.). In addition to the limitations placed on less restricted employees, further restricted employees may not provide assistance to a relative’s campaign if such assistance is done in concert with the campaign. They may, however, make a monetary donation to the campaign, appear in a family photograph that is used for campaign purposes, or accompany the candidate to a campaign-event. Gephart@FELTG.com

Create a Healthy Environment for Employees with Mental Disabilities

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By Dan Gephart, August 14, 2019

Two mass shootings earlier this month left America shaken. After the horrific event in El Paso, we went to bed saddened, only to wake to news of similar violence in Dayton. The aftermath of these tragedies is as predictable as the ending of the Titanic movie. Thoughts are shared, prayers are offered, and urgent pleas for gun reform are made. National news trucks set up camp in town, then pack up after the vigils and funerals are held.

At some point during the aftermath, conversation turns to mental health. We need to improve the mental health care system in this country. But when politicians and talking heads discuss mental illness only after a violent event, they reinforce the myth that people with mental health impairments are violent and unpredictable.

Sadly, those myths still infiltrate our workplaces, so I’m using my FELTG soapbox this month to explain what you can do to create a healthy work environment for employees with mental disabilities. If you attended Shana Palmieri’s FELTG webinar, Successfully Managing Federal Employees with Mental Health Disabilities, earlier this year, then this information is not new to you. [If you missed the webinar, I highly suggest you contact us to order a recording.]

It’s not true people with mental illness are unstable employees and more prone to violence. It’s not true people with mental health issues are unable to hold down a job, just as it’s not true personality weakness or character flaws cause mental health problems.

Here are the facts:

  • Only 3-5% violent crimes are committed by people with a mental illness, according to data from Health and Human Services. In fact, statistics show people with mental illness are at least 10 times more likely to be the victim of a crime than the general population.
  • People with mental health impairments are just as productive as other employees.
  • Mental health diagnoses are caused by a combination of biological factors (genes and brain chemistry), life experiences that may include trauma and abuse, and family history.

Why should you care about this? Well, one in five Americans are living or with or have experienced a mental health condition, and mental health problems are the leading cause of disability in the United States, according to the National Alliance on Mental Illness. So whether you know it or not, you are working alongside a colleague or a supervisor, or managing an employee with a mental health impairment.

Due to the myths and the stigma, as well as the aforementioned lagging health care system, only a third of individuals with mental health issues seek treatment. That’s not good for the workplace, as it leads to the indirect costs of lost productivity and absenteeism. On the flip side, 80 percent of employees who do receive treatment for mental health issues reported improved job satisfaction and improved efficiency.

Creating a healthy workplace environment that is inclusive of individuals with mental health disabilities does not mean getting personally involved in an employee’s life, or taking on the role of a counselor. In fact, that prying is counterproductive. Here’s what a health workplace environment does:

  • It is receptive to employee requests for accommodations, even if that person’s impairment may not be obvious to you. Most accommodations that have been effective for employees with mental disabilities cost very little.
  • It addresses bullying behaviors that create work-related stress and present risks to the mental health of workers. Unchecked bullying leads to reduced productivity and increased staff turnover.
  • It ensures managers and supervisors provide regular honest and constructive feedback to all employees. Strong communication practices benefit all employees.

These actions not only support employees with mental health disabilities, they help all employees, and they make your agency nimbler and more productive. Gephart@FELTG.com

And Now Another Word With … Steve Shih

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Portrait of Steve Shih on Wednesday, Dec. 6, 2017 at NASA Headquarters in Washington, DC. Photo Credit: (NASA/Joel Kowsky)

By Dan Gephart, July 30, 2019

Anyone who has ever attended a mediocre leadership training has surely heard the story of the Janitor and the President. Per the legend, President John F. Kennedy was touring NASA in the agency’s early days when he came upon a man sweeping the floor. The president asked him what he was doing. The janitor replied: “Mr. President, I am putting a man on the moon.”

The Janitor and the President is often shared as an example of how a great leader gets buy-in to organizational mission. I imagine that most of you, like me, recognize it as fiction more than reality. The story has more holes than the colander shelf at Bed Bath and Beyond.

What I don’t doubt, however, is the space agency’s amazing success at making all facets of the organization feel a part of the mission, especially when it comes to EEO/Diversity.

Today we pick up our conversation from earlier this month with Steve Shih, NASA’s Associate Administrator of Diversity and Equal Opportunity. (See Part I of the interview here.) Shih and I didn’t discuss the Janitor, President Kennedy, or the Moon Landing. (Happy 50th anniversary NASA!). But Shih did mention the Low-Boom Flight Demonstration (a supersonic flight with technology that reduces the loudness of a sonic boom), the International Space Station, the Parker Solar Probe, and Mars InSight Lander. All these projects are collaborations with academic, commercial and international partners. And they all are projects taken with Diversity & Inclusion (D&I) and EEO in mind, according to Shih.

DG: One of NASA’s most publicized goals is the return to the Moon by 2024. How is EEO part of that mission?

SS: D&I and EEO is an enabler for this exciting mission, including in our emphasis on the equitable and inclusive contributions of the entire diversity of NASA’s organizations and workforce, and our historical and inspirational plan to not only land Americans but to also land the first woman on the moon.

Every aspect of this mission from the rocket to the European Service Module, to the Gateway lunar outpost, to the Lunar Lander – will involve NASA’s collaboration and partnership with other sectors and other countries, and the services of our diverse Astronaut corps.

DG: You’ve worked for several agencies. How does agency culture define EEO’s approach, and how would someone go about changing that culture?

SS: Different agencies have different approaches and different strategic emphases on D&I and EEO. As leaders and practitioners in federal agencies, we have a responsibility to help provide leadership on shaping a culture of inclusiveness, fairness, and employee engagement … and to align culture, policies, programs, and personnel management towards mission accomplishment, both in achieving immediate priorities as well as sustainment of effective and efficient services to the American people.

 

At NASA, our leaders and workforce understand the importance of D&I and EEO for mission accomplishment. Our past and most current work provide abundant examples of accomplishments that required inclusive participation and teamwork across NASA and with external partners in other sectors and countries.

 

DG: How does an EEO professional create an environment where employees take EEO training seriously?

SS: Practitioners can best generate support and commitment for D&I and EEO including training, by ensuring D&I and EEO initiatives align to mission and offer value for agencies, organizations, and workforces. A value-added approach fosters an intrinsic motivation by individuals to support training or other programs, whereas a compliance approach (e.g., mandatory requirement) rests on an extrinsic motivation that not only may fail to create genuine commitment, but sometimes can cause resistance and resentment.

DG: In light of the #MeToo movement, what are some things agencies should know about harassment?

SS: Across our country, we’ve learned a great deal about contributing conditions and risk factors for harassment. Research informs us harassers often possess the following qualities: lack of empathy, belief in traditional gender roles, and a tendency toward dominance/authoritarianism, particularly involving power imbalances between individuals.

 

We know more about factors that increase the risk of workplace harassment, including:

  • Homogeneous workforces
  • Workplaces with cultures or social norms that permit or excuse harassment
  • Existence of cultural and language differences
  • Coarsened social discourse outside the workplace
  • Workforces with many young workers
  • Workforces with “high value” or “superstar” employees
  • Workplaces that rely on customer service or client satisfaction
  • Workplaces where work is monotonous or consists of low-intensity tasks
  • Isolated workspaces
  • Workplaces with cultures that tolerate or encourage alcohol consumption
  • Decentralized workplaces

The EEOC has consistently provided outstanding leadership on the issue of harassment. Most recently, EEOC led a task force to study harassment and subsequently issued a June 2016 Report of the Co-Chairs of the Select Task Force on the Study of Harassment in the Workplace, and resources for employers to proactively prevent and to promptly correct harassment. The EEOC has issued many guidance documents on harassment. Additionally, EEOC’s “Model Equal Employment Opportunity (EEO) Program” Management Directive 715is extremely helpful for agencies to establish and maintain strong policies and programs for EEO, including for anti-harassment.

Gephart@FELTG.com

Are They Going to Regret Leaving?

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By Dan Gephart, July 17, 2019

It was 24 years ago this month, and I vividly remember that heart-pounding march from the desk I shared with a fellow reporter to the Editor’s office. The newsroom boss — we’ll call him X – was very talented. He was even more intimidating. And I was about to, for the first time in my professional career, tell my boss I was resigning.

At first, X offered the usual — a slight raise and a few minor perks. I felt flattered and appreciated. Once I made it clear that my decision was final, however, the mood abruptly turned sour. X looked me directly in the eye and ominously said: “You’re going to regret leaving the newspaper business.”

X scared the heck out of me.

In hindsight, though, X’s threat was pretty ridiculous. That small suburban newsroom never had as many employees as it did on the day I resigned. It now has fewer than half. In the mid-90s, the newspaper business began a slow steady decline that has accelerated in the last few years. About 3,000 newspaper employees have been laid off or offered buyouts within the first five months of this year, according to Bloomberg.

I share this experience so that I can ask you this question: If a highly productive young employee came into your office to give her two weeks’ notice, would you feel confident enough to reply: “You’re going to regret leaving the federal government”?

We’re in trouble, folks. There are more than twice as many federal employees 60 years and older than there are federal employees under 30 years old, according to FedScope data. That retirement tsunami never really hit, but darn if those big waves don’t keep lapping up on our shore. We need to bring in young talent to continue our agencies’ very important missions, many of which are at critical junctures. Yet, those agencies still haven’t figured out how to consistently hire young federal employees. There is also good reason to believe that they’re losing the ones they were able to hire.

The FedScope data is based on information as of September of 2018. It’s reasonable to think those figures will continue to get worse. Just look at what has happened since last September:

  • A highly politicized and soul-crushing 35-day shutdown that fell over the end-of-year holidays.
  • Multiple announcements from agencies planning to scale back their telework programs.
  • A member-less Merit Systems Protection Board. (And remember: The Board has lacked the quorum necessary to make decisions on cases for more than two years, leaving thousands of employees and their agencies in employment limbo.)
  • A proposal to dismantle the Office of Personnel Management, the agency responsible for federal workplace policy. (If you’d like a more positive take on OPM’s potential demise, my colleague Ann Boehm found a silver lining.)
  • Bills to extend probationary periods.
  • Proposed legislation that would basically make federal employees at-will, returning civil service to the spoils system.

The federal government is not looking like an ideal place to work.

What does this have to do with you, FELTG reader? A lot. As federal leaders, supervisors, HR professionals, and EEO specialists, you either manage people yourself or advise those who do.

Look at any survey of why people leave jobs and you’ll see poor performance management at the core. They may say “bad manager,” but it’s the same thing. Nothing drives a good performer to frustration more quickly than seeing a poor performer skating by. I know. I’ve watched it happen quite often in previous jobs. But don’t trust me. Just read any Federal Employee Viewpoint Survey over the last several years. There are way too many federal employees who think their managers are not holding bad employees accountable.

Behind those draconian bills in Congress and the wariness of young, talented job-seekers is the biggest and most damaging myth about federal employees: They can’t be fired. And there isn’t one iota of truth to that.

Are you one of those managers who cowers at the thought of accountability? Do you advise one of those managers? Well, you better learn how to hold employees accountable or get out of the way.

Anyone who has attended FELTG’s signature program UnCivil Servant: Holding Employees Accountable for Performance and Conduct or read the book (now in its 5th edition) can tell you how to remove an employee for unacceptable performance in 31 days. If you haven’t attended the training, scroll back and re-read the article by FELTG President Deborah Hopkins that leads off this month’s newsletter — We Don’t Need Civil Service Reform. Deb gives you the simple steps to address poor performance and misconduct. It doesn’t get any easier. Print the article, and be on the lookout this summer for the next two installments in Deb’s series. If you still need inspiration, then scroll back to the article – Ann Boehm’s Good News feature It’s Perfectly Legal to Talk to Your Employees — and it Can Net Results! There is a lot of wisdom in those two articles.

You should also find a way to get to our Managing Federal Employee Accountability next week in Portland, Ore., Barbara Haga’s Advanced Employee Relations class in Norfolk, Va., from September 10-12, or the three-day Developing and Defending Discipline: Holding Federal Employees Accountable, starting September 17 in Atlanta. You’ll leave each class with a lot of specific guidance on how to handle the accountability challenge.

Look, it can be done. Wouldn’t it be nice to hire and keep good talent? While we never want our talented employees to leave, wouldn’t it be great to be able to say to the departing worker, with a straight face: “You’re going to regret leaving the federal government.” Gephart@FELTG.com

And Now a Word With … Steve Shih

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Portrait of Steve Shih on Wednesday, Dec. 6, 2017 at NASA Headquarters in Washington, DC. Photo Credit: (NASA/Joel Kowsky)

By Dan Gephart, July 2, 2019

On Feb. 1, 2018, the National Aeronautics and Space Administration launched a workplace anti-harassment campaign. The campaign was based on the applicable federal laws, EEO guidance on anti-harassment, and the expertise of its creator – Steve Shih.

Shih is that rare person who can explain the fundamental principles and concepts of subjects like employment law and leadership, but is also creative enough to develop outside-the-box solutions. He has held critical roles over the past 25 years with the Equal Employment Opportunity Commission, the Office of Personnel Management, and the Department of Homeland Security. Shih has created agency- and government-wide policy and guidance for EEO, leadership, diversity and inclusion, training and development, employee engagement, and agency operations. He is currently Associate Administrator of Diversity and Equal Opportunity at NASA.

When Steve Shih talks, you listen. And we were listening when he discussed the agency’s anti-harassment campaign as being about “safety and effectiveness” of the workforce and the NASA mission. “We know if we take care of the workforce, they will take care of our mission,” Shih said.The campaign focuses on proactive prevention of harassment, and the prompt correction of harassment when it occurs. For prevention, the agency has gone to great lengths to get the message across – everything from meetings with agency leaders to 3-D simulations and gamification.

DG: What specific steps has NASA done to proactively prevent harassment?

SS: First, the NASA Administrator sent a video message and a written memorandum to every NASA employee, communicating:

  • Expectations for the appropriate culture and values in the NASA workplace.
  • Emphasis on accountability.
  • Reinforcement of the agency’s anti-harassment policy and requirements for all NASA personnel to exercise reasonable care to prevent and enable the prompt correction of workplace harassment.
  • Expectations for all personnel to support NASA’s Anti-Harassment Campaign.

I personally conducted briefings for all NASA senior leaders, including at the Administrator’s Senior Staff Meeting in February as well as briefings and trainings at NASA Headquarters and Field Centers across the country.

NASA has just developed and launched an innovative online training involving 3-D simulations, avatars, and gamification, focusing on harassment prevention and bystander intervention. The training is available to the entire NASA workforce, and is aligned specifically to NASA mission and to providing a value to NASA organizations and individuals on mission accomplishment.

NASA field centers and other organizations are also continuing additional efforts to proactively prevent harassment, including town halls, diversity and EEO programs, and partnerships with employee resources groups.

DG: We talked a lot about prevention, but can you briefly tell our readers how NASA effectively handles correction?

SS: NASA’s anti-harassment program is operated through a partnership of relevant NASA organizations and officials (including the agency’s Anti-Harassment Coordinators, the Office of Diversity and Equal Opportunity, the Office of the Chief Human Capital Officer, the Office of General Counsel, and senior management officials) who work together to review the fact-finding results of harassment matters and determine appropriate action.

These organizations and officials have both the leadership and program responsibilities and authorities to coordinate appropriate corrective measures when harassment occurs, including deciding and implementing discipline for employee misconduct, and driving organizational improvements (e.g., through training and improved operational policies and procedures).

This approach has enabled NASA to prioritize correction and continual prevention of harassment in a consistent, coordinated, and effective way across the entire agency.

DG: How do you measure the success of the anti-harassment program?

SS: NASA’s recent annual processing times for reports of harassment has averaged only 51 days from receipt to fact-finding to full resolution of reports of harassment, compared to the formal EEO process, which on average easily takes more than two years to fully complete.

We have data demonstrating employees’ increased capability to report harassment through any of multiple avenues and to multiple individuals who can arrange for assistance, including through our Anti-Harassment Program. Our data also indicate employees have experienced increased psychological safety and assurance of protection from retaliation, and these conditions have improved the confidence of employees to report and seek assistance for harassment.

I’m pleased to say NASA has maintained a very low volume of EEO complaints raising claims of harassment. Our data shows NASA’s Anti-Harassment Program has been extremely effective for early resolution of harassment matters so they don’t later become EEO complaints. In fact, during FY 2018, NASA received only 30 EEO complaints of harassment – this is a tremendously small number for an agency with about 17,500 civil servants and additional contract employees – and of these 30 EEO complaints, not a single one them raised a claim of sexual harassment.

Knock, Knock. Who’s There? The Efficiency of the Service.

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By Dan Gephart, June 12, 2019

Since Father’s Day is this Sunday, I think it’s probably the safest time for me to come clean about an embarrassing habit.

I tell Dad jokes. I mean, I tell Dad jokes a lot. My sons were barely teenagers before they developed an instinctive ability to recognize an incoming Dad joke before the words even left my mouth. And once they sense a Dad joke coming, they plead for me to reconsider:

Me: Speaking of Benji …

Son 1: Dad, we’re not talking about the dog anymore.

Me: It reminded me that I saw your friend’s dog yesterday.

Son 2: Don’t do this.

Me: You won’t believe it, I saw him doing magic.

Son 1: Please no. Dad,

Me: I guess we all know what breed he is now.

Son 2: Seriously Dad, I’m begging you.

Me: He’s a Labracadabrador.

Son 1, Son 2: (Groans that sound as if they’re dying.)

Years of grumbles, sighs, and finger wagging haven’t stopped me. A dad and his bad jokes are like the Golden State Warriors in the NBA Finals; they’re always there. While my Dad jokes may lack taste, humor, or a single redeeming quality, at least they are rather anodyne. Not so, however, for jokes with sexual implications, especially when they’re told in the federal workplace — even if they don’t rise to the level of hostile workplace or harassment.

Here’s an example: David Lang, a GS-14 Deputy Security Officer at the Department of the Treasury, wandered into a conference room where his colleagues were preparing for a meeting with VIP guests. The meeting had nothing to do with Lang’s job. There was no real reason for him to be there. However, some of the attendees had arrived early, so the meeting host, who was not ready, told the crowd they could ask Lang about security. The meeting host assumed Lang would talk about security issues.

He was wrong.

With no agenda or prepared material, Lang started to adlib, which led to a sexually suggestive anecdote about a drunk person in a police station. Lang acted out the story, specifically mimicking the drunk. As he neared the end of the story, his boss walked in. Lang looked directly at her as he continued with his joke. This MSPB initial decision (Lang v. Treasury, DA-0752-04-0442-I-1, (MSPB AJ 2005)) didn’t go into any further detail, but I imagine Lang’s boss giving him the same look I’ve seen on my sons’ faces. With his boss glaring at him, Lang paused, then continued to the punchline: “The drunk man looked down and said: ‘Oh no, they stole my girlfriend, too.’”

As the boss walked out, Lang told the audience: “Well, that was my boss, so be on the lookout for my resume.” Lang wasn’t terminated, but he was demoted to a GS-13. Of course, he appealed the demotion. In affirming the agency’s decision, the Merit Systems Protection Board administrative judge wrote:

“I find that the deciding official in this case properly considered the applicable Douglas factors and he adequately assessed the overall circumstances, including those that favored mitigation. He found that, under these circumstances, placing the appellant into a non-supervisory position with the least reduction in his pay was warranted and would best promote the efficiency of the service.”

Lang filed a petition for review, which the Board denied.

Inappropriate jokes also led to the demotion of the GS-13 Employee Relations specialist in Hatch v. Air Force, 40 MSPR 260 (1989). Hatch regularly told jokes with sexual connotations, often in meetings and, per the parlance of the day, “in mixed company.” The AJ found that the jokes adversely affected the efficiency of the service because of the number of subordinates who found them to be offensive.

The term “efficiency of the service” debuted in the Lloyd-La Follette Act of 1912, and was eventually folded into the Civil Rights Act of 1978. As long as there is a nexus between the misconduct and the federal job, the supervisor can take an action. It doesn’t matter that the actions don’t meet a legal definition of hostile work environment. As the Federal Circuit wrote in Carosella v. US Postal Service, 816 F.2d 638 (Fed. Cir. 1987):

“An employer is not required to tolerate the disruption and inefficiencies caused by a hostile workplace environment until the wrongdoer has so clearly violated the law that the victims are sure to prevail in a Title VII action.”

In 1994, the MSPB published a report on sexual harassment in the federal workplace, which clearly explained the costs of boorish behavior:

“Imagine an employee who’s being bothered by a coworker who leers at her or makes comments full of innuendo or double entendres, or who tells jokes that are simply inappropriate in a work setting. The time this employee spends worrying about the coworker, the time she spends confiding in her office mate about the latest off-color remark, the time she spends walking the long way to the photocopier to avoid passing his desk, is all time that sexual harassment steals from all of us who pay taxes.

Adding up those minutes and multiplying by weeks and months begins to paint a picture of how costly sexual harassment is. Increase this one individual’s lost time by the thousands of cases like this in a year, and the waste begins to look enormous. And this may well be a case that doesn’t even come close to being considered illegal discrimination by the courts. Whether or not they’re illegal, these situations are expensive.”

If you’re a supervisor who likes to tell jokes, think about your audience before you let the next one loose. And if you’re a supervisor of a Fed who fancies himself a cutting-edge comedian, take action before someone has to file an EEO claim.

I guess you could say that Dad jokes and inappropriate work jokes share one thing: Neither is a laughing matter. Gephart@FELTG.com

And Now a Word With … James Abbott

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By Dan Gephart, June 4, 2019

In a decision earlier this year, the Federal Labor Relation Authority, to the delight of labor relations practitioners government-wide, reaffirmed a seminal decision from 2018, emphasizing the statutory distinction between conditions of employment and working conditions.

Many people first saw the FLRA decision in DHS CPB El Paso, 71 FLRA No. 10, on the Authority’s web site, while others got the news first from FLRA Member James Abbott himself on LinkedIn. Member Abbott wrote:

The Authority found, as it did in DHS CBP El Paso, 70 FLRA 501 (2018), that neither workload increases attributable to “operational demand” or “mere variations” in normal duties do not constitute bargainable changes.

While board offices at the Merit Systems Protection Board continue to sit vacant, and the Equal Employment Opportunity Commission is just now emerging from its own lack of a quorum, the FLRA has kept plugging along, albeit without a General Counsel. Member Abbott has been a public face of the agency, as he has taken to social media to provide context and clarity to his decisions.

Member Abbott deferred when we asked to further explain this distinction between working conditions and conditions of employment, as the Authority is currently considering several cases that involve this question. “What I can say,” Abbott offered, “is that a number of cases will be issued in the very near future that will turn on this question and will serve to further explain the differences.”

Member Abbott also did not expand on comments related to the pending DC Court of Appeals decision on the Trump Executive Orders, but said: “We are awaiting the decision just as anxiously as the rest of the public and the labor-management relations community.”

Below are a few additional comments Member Abbott shared with FELTG.

DG: What was the reasoning behind your decision to be so active sharing cases on LinkedIn?

JA: Before, at, and after my confirmation hearing, I pledged that I would do everything I could to make FLRA decisions relevant and clear. I believe that it is important that FLRA decisions can be understood by laypersons and attorneys alike. To that end, one of the initiatives that I took upon myself was to summarize and highlight the significance of key decisions of the FLRA. My postings, of course, are not official iterations or citations.

DG: What kind of feedback have you gotten? 

JA: At a number of conferences, I have had the opportunity to speak to many union and agency officials. By far, most individuals have stated that they find the comments helpful and serve as a guide to seeing where our precedent is focused or refocused. I have also received many comments from both union and agency practitioners that the decisions of this FLRA cohort are quite clear and much more understandable than decisions of the past.

DG: There have obviously been major changes to prior FLRA case law over the last year. What changes do you find most significant and why? 

JA: Having served as a practitioner before the FLRA for many years, I always consider that every case that comes before us is significant to the parties involved.  Whereas past majorities of the FLRA have advocated for an “incremental extension” of collective-bargaining, I believe our return to and embrace of the plain language of the Statute is most significant.  

DG: What do you think is the appropriate role of a union in the federal government in 2019?

JA: The role of “labor organizations” in the Federal Government is the same in 2019 as it was in 1978.  Section 7114 of the FSLMRS clearly outlines the rights and responsibilities of “labor organizations” as that term is defined in 7103(a)(4).

Gephart@FELTG.com