Agency Clarifies a Vague Standard During PIP

By Deborah J. Hopkins, March 11, 2024

We get a lot of questions about how a supervisor can effectively address unacceptable performance when an employee’s performance standards are written in a vague or subjective manner. In fact, vague standards are probably one of the top reasons why supervisors don’t address performance issues with employees more often.

The good news, which we share in all of our performance classes, is that a vaguely written standard in itself does not preclude an agency from addressing unacceptable performance in real time.

Let’s look at a recent MSPB case involving a travel office financial management specialist at NASA, Atkinson v. NASA, AT-0432-20-0510-I-1 (Feb. 7, 2024)(NP). The appellant’s primary duty was to monitor the Travel Request Mailbox (TRM), which was an electronic mailbox that received requests for travel authorizations and travel expense reimbursements. The agency had provided the appellant with Travel Request Mailbox Instructions (TRMI), which was “a detailed set of instructions for monitoring the TRM, and included classifying emails in the TRM inbox, forwarding emails to designated personnel, and documenting the status of travel-related requests.” Id. at 2.

The appellant’s performance plan included a critical element titled “Process Civil Service Travel” (critical element 2) and her performance standard required her to, among other things, “produce accurate work with ‘no significant errors.”’ Id. at 3. Below is a summary of the events in the case:

• In October 2016, the supervisor informed the appellant she was not meeting expectations in critical element 2 due to the significant number of errors she was making in monitoring the TRM.
• In May 2017, after deeming the appellant’s performance unacceptable for [critical] element 2 in her first performance appraisal, the supervisor placed the appellant on a 60-day performance improvement plan (PIP). The PIP informed the appellant that she was required to demonstrate acceptable performance in critical element 2 by the end of the PIP period by, among other things, “correctly address[ing] all emails in the [TRM] according to the TRMI.”
• The agency provided the appellant, who was deaf, with a video ASL translation of the TRMI before the PIP and full-time assistance of interpreters prior to and throughout the PIP. The appellant’s supervisor and the travel office lead met with the appellant regularly during the PIP to discuss her performance, including her continuing errors.

Id.

At the conclusion of the PIP, the appellant was still not performing at an acceptable level. The proposed removal identified over 180 errors she made during the PIP. The deciding official upheld the removal. The appellant filed an appeal to MSPB, challenging the removal in part by claiming that her performance standards were invalid – a claim that, if proven, would render the removal inappropriate.

The appellant argued the requirement that her work contain “no significant errors” was overly subjective, and what constituted a “significant” error was never defined. Id. at 5. The Board disagreed, relying on the hearing testimony from both the travel office lead and the appellant’s supervisor, who said that “significant errors” are “those which impacted the processing of travel-related requests,” and they shared multiple examples of these types of errors with the appellant. Id. In addition, the appellant received detailed feedback about her performance deficiencies before and during the PIP, so the word “significant” was given appropriate context and was not overly vague or subjective.

If performance standards are written vaguely or subjectively, the agency may clarify the expectations by fleshing out the standard or giving examples of performance, during the PIP itself. To learn how to do this, join us for MSPB Law Week, April 15-19. Hopkins@FELTG.com